Booking requests, changes & cancellations
1. You send a request
Choose the experience, preferred date or configured time, guest numbers and contact details. BIM ONE records the request and gives you a reference and private trip access code.
2. Availability is checked
BIM ONE or an administrator reviews the request and checks availability with the operator. The operator can confirm, decline or suggest a change.
3. Confirmation is explicit
Treat the experience as confirmed only when its status says Confirmed. My Trip shows the latest status, operator note and any available next step.
4. Changes or cancellation
Use My Trip and your private access code to cancel an open request. For another change, contact BIM ONE support and include the request reference.
Payment and operator terms
If applicable after availability is confirmed, the operator may provide its own external payment link or arrange payment in person. That payment is handled by the operator, not by BIM ONE. Review the operator's own payment, change, cancellation and refund information before proceeding. A payment link is not available for every request, and BIM ONE does not publish a universal operator refund timeframe.
Need help with a request?
Use the support form and include your booking reference. Do not share your private trip access code publicly.
Contact BIM ONE support