Terms of Service

Provide accurate information, keep it current and protect your sign-in details. You are responsible for activity performed through your account.

BIM ONE presents tourism information, eligible local businesses, offers and marketplace content. Listing owners must have permission to submit their text and images and must keep practical details accurate. Visitors should verify important details directly with the relevant business or operator before travelling or purchasing.

A booking submission is a request, not an automatic confirmation. BIM ONE or an administrator reviews the details and checks availability with the operator. The operator may confirm, decline or propose a change. Treat a request as confirmed only when its status explicitly says Confirmed. See our booking request guidance.

BIM ONE does not currently take, hold or process customer payment in the coordinated booking-request flow. If applicable after the operator responds, the operator may provide its own external payment link or arrange payment in person. That payment is between the customer and operator and is subject to the operator’s information and the external provider’s terms. A payment link is not available for every request.

An open request can be cancelled through My Trip where that control is available. Contact support with the request reference for other changes. Operator cancellation and refund conditions can vary, so review them before making any external or in-person payment. BIM ONE does not promise a universal operator refund or response timeframe.

Business tools and publication can depend on approval, eligibility, an available subscription or platform-granted access. Information displayed during the applicable onboarding or plan flow controls the available setup. A business account does not make BIM ONE the seller or operator of that business’s products or services.

Reviews must reflect a genuine experience. Do not post misleading listings, scams, harassment, unlawful content, malware, impersonation or attempts to gain unauthorised access. Personal marketplace participants are responsible for checking items and arranging transactions safely. Our Business Listing & Community Rules provide more detail.

BIM ONE may review, correct, hide or remove content and may restrict accounts when needed to protect users, enforce these rules or maintain the service. Contact support if you believe an action was taken in error.

Availability, prices, hours, images and other third-party listing details can change. BIM ONE cannot guarantee every listing, operator response, product or service. The site may also be interrupted for maintenance or technical reasons.

Our Privacy Policy explains current information handling. We may update these terms as the platform changes; the date above identifies the currently published version.

Questions can be sent through the Contact & Support page or to support@bim-one.com.